GCash, a popular mobile wallet in the Philippines, has released a statement addressing concerns over unauthorized transactions impacting users’ accounts. The company attributes the issue to errors in an ongoing system reconciliation process. The concern was brought to light when user Rolando Tubo Jr.
shared his experience of losing ₱93,000 in unauthorized transactions within just two minutes. Over 1,000 other users reached out to him with similar complaints, prompting users to form online groups to share their experiences and coordinate efforts to seek resolution. The scam appears to involve unauthorized use of GCash’s ‘send to many’ transaction feature.
GCash responded by emphasizing that the incident was isolated and affected only a limited number of users, and that they have identified and reached out to impacted accounts, with wallet adjustments currently underway to resolve any discrepancies.
